Refund Policy

Refund Policy

Thank you for shopping at our online store. We value your satisfaction and want to ensure that you have a positive experience with our products. This refund policy outlines the terms and conditions for requesting a refund.

1. Eligibility for Refunds:

   • We accept refund requests within 30 days from the date of purchase. After 30 days, we unfortunately cannot offer you a refund.
   • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.
   • Certain products are exempt from being refunded, including downloadable software, gift cards, and perishable goods.

2. Return Process:

   • To initiate a refund, please contact our customer support team via [email protected]. Provide your order details and a clear explanation for the refund request.
   • Our customer support team will guide you through the return process, including providing you with a return address if applicable.
   • You are responsible for the shipping costs associated with returning the item unless the refund is due to an error on our part.

3. Refund Approval and Processing:

   • Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above.
   • If approved, we will initiate the refund to your original method of payment within a reasonable timeframe.
   • The refund amount will be the purchase price of the item minus any shipping charges or restocking fees, if applicable.
   • Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.

4. Exchanges:

   • If you would like to exchange an item for a different size, color, or model, please contact our customer support team via [email protected].
   • Exchanges are subject to product availability. If the desired item is unavailable, we will process it as a refund according to this policy.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately with supporting evidence such as photographs.
   • We will assess the situation and may require the item to be returned for further inspection.
   • If the item is confirmed to be damaged or defective, we will either replace it or provide a refund, including any applicable shipping costs.

6. Changes to Refund Policy:

   • We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.
   • It is your responsibility to review this policy periodically for any updates.

If you have any further questions or require assistance, please contact our customer support team. We are here to help you.

Support team: [email protected]

Last updated: [03/08/2021]